Support

We're here to help.

Frequently asked questions

Do I need an account?

No. Dalvi never asks you to sign up. Your data is stored on your device and synced privately through your own iCloud.

Will my data transfer to a new phone?

Yes. As long as you're signed in to the same iCloud account, your records sync automatically to your new device. For extra safety, you can also export a backup file from Settings → Backup.

How does the nutrition feature work?

Dalvi uses the veterinary RER/MER formula (Resting Energy Requirement × a lifestyle multiplier) to estimate daily calories for cats and dogs. It then divides by the calorie density of the food you enter to suggest a portion. We never invent numbers — if you haven't entered your food's calories, no amount is shown. This is guidance only; always confirm with your vet.

Why is nutrition only for cats and dogs?

Reliable energy formulas are well established for cats and dogs but not for other species. Rather than guess and risk your pet's health, we offer meal reminders for other animals instead of calorie math.

What does Premium include?

Unlimited pets, documents and X-rays, pedigree, personality traits, expense tracking, photo memories, health measurements, professional PDF reports, and automatic nutrition recalibration. Core health records and iCloud sync are always free.

How do I cancel my subscription?

Open iOS Settings → tap your name → Subscriptions → Dalvi → Cancel. Your Premium features remain active until the end of the current billing period.

Is my data private?

Completely. Dalvi has no servers and no analytics SDKs. We cannot see your data. Read our Privacy Policy for details.

Still need help?